Refund and Cancellation Policy

All payments made to ScoreCardAI are final and non-refundable, without exception. Once a payment is submitted and a subscription is activated, no refund will be issued — whether the content was used or not.

No refund, credit, extension or compensation is provided for any reason, including but not limited to: change of mind, not using the subscription, forgetting login credentials, device or internet issues, expectations about question content, unsatisfactory scores, or failure to achieve an examination result.

A subscription is tied to the registered account that made the payment. It cannot be transferred, gifted, shared, or reassigned to any other user or account under any circumstances.

Any attempt to share, sell, or transfer a subscription to another person will result in immediate termination of the subscription without refund.

Unused days remaining on a subscription at the time of cancellation or account closure are forfeited. There are no partial refunds, pro-rata credits or carry-forward for unused access periods.

Upgrading or changing a subscription plan does not entitle the user to a credit or refund for any remaining days on the previous plan.

In the case of a demonstrable and verifiable duplicate payment for the exact same subscription — where two successful UPI transactions can be confirmed for the same user and category within 24 hours — ScoreCardAI may, at its sole discretion, credit the duplicate amount as an extension of the active subscription period. No cash refund is issued in this case.

To report a suspected duplicate payment, contact support with both UTR numbers, your registered email, and a bank or UPI app screenshot showing both transactions.

If a UPI amount was debited but the subscription did not activate within 30 minutes, contact support immediately with the UTR number and a payment screenshot. ScoreCardAI will investigate and manually activate the subscription if the payment is confirmed.

If you submit a test and the AI analysis report fails to generate for that attempt, contact support with your registered email and the test name. ScoreCardAI will regenerate the report or, if that is not possible, extend your active subscription by the number of days needed to make up for the affected test — at no extra cost.

This is not a refund and does not apply to dissatisfaction with the content of a report that did generate — only to a genuine technical failure to produce one.

Email: [email protected] — include your registered email address, UTR number, payment amount, date, and a screenshot of the payment confirmation.

Nothing in this policy limits a statutory remedy that cannot legally be waived under applicable Indian law. Where this policy conflicts with mandatory law, the law controls only to the extent of that conflict.